Under unprecedented pressure: The Local Government & Social Care Ombudsman’s Report on COVID and Care

Nonetheless, the report states that COVID-19 exposed fault lines in council and care provider systems which were already present, and added pressure to pre-existing weaknesses caused by Government cuts. Dealing with complaints was stated to be a “casualty of the crisis”, with complaints teams struggling to cope due to being overstretched and under-resourced. It is therefore possible that the impact of COVID-19 may continue whilst a backlog of issues remains, and that more COVID-related complaints may be forthcoming. Whether that leads to claims is once again a wait and see…


The Local Government and Social Care Ombudsman (the Ombudsman) has issued a report on the impact of COVID-19 on local authorities and care providers, dealing with the significant increase in pressure on these services caused by COVID-19. The report covers the period 1 April 2020-30 November 2021, reflects on complaints made by service users and members of the public and identifies common issues arising from such complaints.

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