The quango NHS England has just published guidance on “Expected ways of working between integrated care partnerships and adult social care providers“. This is the latest direction on how to implement the contentious 2022 Health and Care Act, that received Royal Assent in April 2022. The Health and Care Act 2022 is remarkably permissive; this […]
Government by diktat: adult social care companies must have decision making powers about NHS and social care commissioning
Nonetheless, the report states that COVID-19 exposed fault lines in council and care provider systems which were already present, and added pressure to pre-existing weaknesses caused by Government cuts. Dealing with complaints was stated to be a “casualty of the crisis”, with complaints teams struggling to cope due to being overstretched and under-resourced. It is therefore possible that the impact of COVID-19 may continue whilst a backlog of issues remains, and that more COVID-related complaints may be forthcoming. Whether that leads to claims is once again a wait and see…
The Local Government and Social Care Ombudsman (the Ombudsman) has issued a report on the impact of COVID-19 on local authorities and care providers, dealing with the significant increase in pressure on these services caused by COVID-19. The report covers the period 1 April 2020-30 November 2021, reflects on complaints made by service users and members of the public and identifies common issues arising from such complaints.
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