The government and, in particular the NHS are masters at inventing arbitrary names, often allayed with acronyms to describe obscure pathways and processes. It is what they do best. I imagine a conversation between the regional manager for NHS Y (can’t be NHS ‘X’ as that is, unsurprisingly already a thing) and their child:
Freddy: What do you do when you are on the computer in your office?
Mummy: I organise things.
Freddy: Are you a key worker?
Mummy: Yes, I suppose I am.
Freddy: What do you organise?
Mummy: I find ways to move patients and staff around a diminishing system to maximise output, retention and wellbeing of staff and patient care. I also invent acronyms.
Freddy: Can I watch Disney?
OK, what is this about?
Well, I want to focus on patient experience – in layman’s terms, and depending on your age and state of health, that…